Refund policy

# Return & Refund Policy

Last Updated: March.14.2026

At primechain, we want our customers to have a smooth and satisfying shopping experience. If you are not completely satisfied with your purchase, this Return and Refund Policy explains the conditions under which returns, refunds, and exchanges may be requested.

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## 1. Return Eligibility Criteria

To be eligible for a return, the following conditions must be met:

* The return request must be made within 15 days of receiving the product.
* The product must be *unused, unwashed, and in its original condition.
* The item must be returned in its original packaging with all tags, accessories, and documentation included.
* A valid order number or proof of purchase must be provided.

We reserve the right to reject returns that do not meet these conditions.

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## 2. Return Timeframe

Customers must request a return within 15 days from the date the order was delivered.

Return requests submitted after this period may not be accepted.

To initiate a return, please contact us with your order details and reason for return.

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## 3. Refund Process and Timing

Once we receive and inspect the returned product:

* If the return is approved, a refund will be initiated.
* Refunds will be issued to the original payment method used for the purchase.
* Refunds are typically processed within refund processing after the returned item has been inspected and approved.

Please note that it may take additional time for your bank or payment provider to reflect the refund in your account.

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## 4. Exchange Options

If you received a product that you would like to exchange (for example, due to size or variant issues):

* Exchanges may be requested within 15 days of delivery.
* Exchanges are subject to product availability.
* If the requested replacement item is unavailable, we may offer a refund or store credit.

To request an exchange, please contact us.

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## 5. Damaged or Defective Products

If your order arrives damaged, defective, or incorrect, please notify us within 15 days of delivery.

When contacting us, please include:

* Your order number
* A description of the issue
* Clear photos or videos showing the damage or defect

After reviewing the issue, we may offer a replacement, exchange, or refund depending on the situation.

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## 6. Non-Returnable Items

Certain products may not be eligible for return or refund, including but not limited to:

* Used or damaged items caused by customer handling.
* Personalized or custom-made products.
* Clearance or final sale items.
* Hygiene-sensitive products.

These items cannot be returned unless they arrive damaged or defective.

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## 7. Return Shipping Costs

* Customers may be responsible for return shipping costs, unless the return is due to a damaged, defective, or incorrect product.
* Shipping charges paid during the original purchase may be non-refundable unless otherwise stated.

Return shipping instructions will be provided after the return request is approved.

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## 8. Limitation of Responsibility

While we aim to provide high-quality products and reliable service:

* primechain is not responsible for damages caused by misuse, improper handling, or normal wear and tear after delivery.
* We are also not responsible for delays, losses, or damages caused by third-party courier services once the package has been shipped.

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