Shipping policy

Shipping Policy

Last Updated: March.14.2026

Thank you for shopping with primechain. This Shipping Policy explains how we process and deliver orders placed through our store. Our goal is to provide a smooth and transparent shipping experience for all customers.

---

## 1. Order Processing Time

* All orders are processed within processing time 03 day]after payment confirmation.
* Orders are processed only on business days (excluding weekends and public holidays).
* If we experience a high volume of orders or unexpected delays, processing times may be extended. In such cases, customers will be notified via email.

---

## 2. Shipping Methods

We partner with reliable courier and logistics providers to deliver your orders safely.

Available shipping methods may include:

* Standard Shipping
* Express Shipping

The shipping method available for your order will be displayed during checkout.

---

## 3. Delivery Timeframes

Once your order has been processed and shipped, the estimated delivery timeframe is:

* Delivery Time: within 15 BUSINESS DAYS

Delivery times may vary depending on your location, courier operations, and external factors.

Please note that delivery estimates are not guaranteed and may occasionally be affected by circumstances beyond our control.

---

## 4. Shipping Costs

* First Order: Free shipping for your first order.
* Subsequent Orders: Shipping costs apply after the first order, and the applicable shipping fee will be shown at checkout.

Shipping charges may vary based on location, order size, and selected delivery method.

---

## 5. Tracking Information

Once your order is shipped:

* You will receive a shipping confirmation email containing your tracking number.
* You can use this tracking number to monitor the delivery status of your package through the courier's tracking system.

If you do not receive tracking information within the expected processing time, please contact us.

---

## 6. Delivery Issues and Delays

While we strive to deliver all orders on time, certain factors may cause delays, including:

* Courier service disruptions
* Weather conditions
* Incorrect shipping address provided by the customer
* Natural disasters or unexpected events

If your order is significantly delayed or you experience delivery issues, please contact us. and we will assist you in resolving the issue.

---

## 7. Incorrect or Incomplete Addresses

Customers are responsible for providing accurate shipping information.

* primechain is not responsible for delays or delivery failures caused by incorrect or incomplete addresses.
* If an order is returned due to an incorrect address, additional shipping charges may apply for reshipment.

---

## 8. International Shipping

Currently, primechain does not offer international shipping.

At this time, we only ship orders within India.

---

## 9. Lost or Damaged Packages

If your package is lost in transit or arrives damaged:

* Please contact us within 15 days of delivery.
* Include your order number and photos of the damaged product so we can investigate and resolve the issue.

---